Terms and Conditions

1.1 Prices are displayed as an advertisement for sale, once your order is confirmed by us (e-mail, telephone or in person) the price is then guaranteed. Prices are subject to change through external or internal promotions and may change without notice. 

1.2 Delivery costs are a separate cost to the purchasing of items, except where delivery has been offered FREE as part of the sale. 

1.3 Our prices all inclusive of VAT unless otherwise stated. 

1.4 We make every effort to make sure that our pricing is correct, however in the instances that our pricing is incorrect (lower than it should be) we will make contact with you to discuss your options. We have no requirement by law to sell at a lower advertised price. 

1.5 Once payment has been received and cleared via one of our payment methods, we will then be able to begin the despatching process.

1.6 We accept all major Credit Cards via our secure online payment facility using 256 Bit Encryption, including American Express and we also accept Paypal, Bank Transfer and Finance with Klarna offering Zero percent finance over various term times.  

2.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in how We accept payment from you; or

(b) changes in relevant laws and regulatory requirements.

2.2 If We have to revise these Terms under clause 3.1, you can choose to cancel the contract in accordance with clause 11.

2.3 You may make a change to the Order for Goods, however Made to order items cannot be changed a week/10 days prior to delivery into ourselves (as the product will be in the process of being made, or have already been made - it is vastly important that you Contact Us as soon as possible if you wish to amend your order/s. Where this means a change in the total price of the Goods, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 11 in these circumstances.

2.4 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 11. In the case of a special made Order, unfortunately, because We make these Goods to your specific requirements, you will not be able to cancel an Order once it is accepted by Us. We regard ex-display Goods as being a special made Order.

We offer a full white glove delivery service using a two-man delivery team, we are able to set up your new bed in your room of choice, take away your old bed and remove any and all packaging so that all you need to do is make the bed. Our delivery staff are professional and polite, making sure everything is 100% perfect before they leave your property.

3.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Please allow for extra time in difficult to reach post codes.

3.2 We will contact you with an estimated delivery date. Occasionally Our delivery to you may be affected by an Event Outside Our Control. See clause 10 for Our responsibilities when this happens.

3.3 If you have asked to collect the Goods from Our premises, you can collect the Goods from Us at any time during Our working hours of 9am – 5pm Monday to Friday.

3.4 Delivery of an Order shall be completed when We deliver the Goods to the address you gave Us or you collect them from Us. Please take time to check the goods carefully.

3.4(a) Please be aware that in the case of Fast Track/Next Day deliveries these will usually be delivered to the entrance of your property and may not be carried to the room of choice.

3.5 If no one is available to take delivery at the address given by you, Goods will be returned to Our premises. You may be subject to a charge for re-delivery.

3.6 Preparation of Delivery Area

It is the customer's responsibility to ensure that it is possible to get the Goods into the room of choice in your home (or other specified premises). We cannot be held responsible for failure to get the Goods into the relevant room when it is physically impossible to do. This includes removal of any piece of furniture/item that may hinder the delivery to room process. Please check the size of the product along with the size of your doors and access areas (such as stairs). Some mattresses are filled with strong materials that will not bend.

If you wish to protect your flooring on the day of delivery we suggest you make arrangements to cover the flooring with a Safe, slip-proof covering in advance of our driver's arrival.

3.7 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

3.8 The Goods will be your responsibility from the completion of delivery or from when you collect the Goods from Us.

3.9 You own the Goods once We have received payment in full.

3.10 Please note delivery dates shown are for working days only: Monday to Friday excluding Saturdays, Sundays & Bank Holidays. Please take this in to account when considering delivery lead times.  On occasion we may be able to offer weekend deliveries please call us to discuss this.

4.1 We guarantee that on delivery and for a period of at least 12 months from delivery, the Goods shall be free from substantial defects. Normally, the manufacturer of the Goods will also guarantee the Goods for a period of up to 5 years and you have the benefit of that guarantee for the specified period. However, these guarantees do not apply in the circumstances described in clauses 6.2, 11.2 or 11.3.

4.2 Guarantees do not apply to any defect in the Goods arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to take care of or use the Goods in accordance with the user instructions;

(d) any alteration or repair by you or by a third party who is not one of Our authorised repairers; and

(e) any specification provided by you.

(f) Roll-up Vacuum Packed Mattresses: You must unroll the mattress within 1 month of purchase to ensure it expands to its full flat size and the foam or springs recover to their intended comfort.

4.3 Please note Guarantees are only applicable to goods in Main Land UK addresses.

5.1 As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

5.2 To help us ascertain the nature of the fault we may ask you to provide evidence to us in the form of an image that can be either sent to our address or emailed. Failure to provide this evidence may prevent Us from progressing the issue.

5.3 An independent inspection is available, conducted by the Furniture Industry Research Association (FIRA). If you state that the Goods are faulty, We would normally ask FIRA to undertake an inspection of the Goods at your home to establish the nature of the alleged fault.

5.4 If the Goods have not been accepted and are faulty, you are entitled to reject the goods and claim a full refund or request a repair or replacement.  In some circumstances we may offer a partial refund or a reduction in the purchase price.

5.5 In the case of a replacement being offered this will be of equivalent quality or better than the original product purchased from the  manufacturer's current range. 

6.1 These are the terms and conditions on which We supply Goods to you.

6.2 Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you submit the Order. If you think that there is a mistake, please contact Us to discuss, and please make sure that you ask Us to confirm any changes in writing to avoid any confusion between you and Us.

6.3 We consider that these Terms and the Order constitute the whole agreement between you and Us.

6.4 When you sign and submit the Order to Us, this does not mean We have accepted your order for Goods. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Goods, We will inform you of this and We will not process the Order.

6.5 These Terms will become binding on you and Us when We communicate with you to the effect that We are able to provide you with the Goods, at which point a contract will come into existence between you and Us.

6.6 If any of these Terms conflicts with any term of the Order, the Order will take priority.

6.7 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.

6.8 Our website, catalogue and brochure are solely for the promotion of Our Goods in the UK. Their content does not form part of the contract between Us and you. The images on the web site are for illustration purpose only.   In particular, the colour of the Goods may differ in reality from their representation on any website, catalogue or brochure.  Similarly, patterns of material may vary, in particular those of mattress covers.

The tension rating (firmness) of mattresses is a subjective indication and is for general guidance only. Unfortunately, We do not accept orders from, or deliver to, addresses outside the UK.

6.9 All dimensions and measurements indicated on Our website or in Our catalogue or brochure have a tolerance of plus or minus 2 centimeters. Manufacturers will use the metric system for measurement purposes. Please note Metric and imperial sizes are not exact equivalents.

6.10 It may occasionally be the case that as technology and manufacturing processes advance that there may be a slight variation to specification that will improve  the product/s within your Order.  A manufacturer may change the specification to enhance the performance of the product.

6.11 It is often the case with new mattresses that they will require a 'bedding in' period of 8 to 12 weeks to allow the fillings to settle and the mattress to gently expand to the correct size.

Additionally, on occasion new mattresses may carry an odour for up to 6 to 8 weeks.  This may be due to the fire retardancy, a legal requirement, and the newness of materials.  This odour will gradually dissipate with airing.

6.12 All images on Our web site are for illustration purposes only.  Unless clearly stated on the website, headboards will not  normally be included  with a divan bed.  If a head board is required this will need to be selected as a separate item on your order. 

6.13 If you are purchasing a mattress that will be placed on your existing bed frame we recommend that the slats are no more than 7.5cm apart. 

6.14 We offer a a bed removal service.  This includes mattresses and divan bases only.  If you require removal of a bed frame please call our office 01928 246799 for advice.

 Please call or email our Customer Service Department in the first instance.  01745 852877 or [email protected]

- Your case will be personally managed by a dedicated member of our Customer Service Department.

- You will be asked to complete a Customer Care Form and if appropriate include images.

-  We will then investigate your case and come back to you with feedback as quickly as possible. 

-  You will receive information regarding next steps, in most cases within 24hours.

-  As stated above, in some cases we may decide that it is necessary to refer your case to the manufacturer of your product and undertake an Inspection of the issue.

7.1 The guarantees under the Contract or from the manufacturer are in addition to your legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

9.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

9.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Goods to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

(c) We advise customers not to dispose of their existing bed prior to delivery of the new bed.

9.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Goods. Please see your cancellation rights under clause 11. We will only cancel the contract if the Event Outside Our Control continues for longer than four weeks in accordance with Our cancellation rights in clause 12.

9.5 We are not responsible for damage to your property caused by third parties, including couriers. Your remedy in such cases lies with the insurers of the third party.

9.6 It is your responsibility to ensure that it is possible to get the Goods into the room of choice in your home (or other specified premises). We cannot be held responsible for failure to get the Goods into the relevant room when it is physically impossible so to do. If We have to return to Our premises with the Goods, we reserve the right to charge for the carriage of the Goods from your home (or other specified premises) back to our distribution depot.

10.1 If you are a consumer and you have ordered the Goods Exclusively by email, phone or from our website, clauses 10.1 to 10.9 apply and you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2014 during the period set out below in clause 11.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify Us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

10.2 However, this cancellation right does not apply in the Following cases:

(a) Any products made to your specification or clearly personalised.

(b) In the case of mattresses, bedding and bed linen, if the packaging has been un-sealed, for reasons of health and hygiene these items by their Nature cannot be returned unless faulty.  Please note that we cannot accept a return or cancellation once a mattress has been slept on.

(c) In the case of mattresses and divan beds, If Assembly service forms part of your order and the hygiene seal is broken and mattress bag removed we will not be able to accept return unless the goods are faulty,

10.3 Your legal right to cancel a Contract starts from the date of confirmation of the Order. If the Goods have already been delivered to you, you have a period of 14(Fourteen) calendar days in which you may cancel, starting from the day after the day you receive the Goods.

10.4 To cancel a Contract, please tell Us by e-mail Us at [email protected], or write to Us at the address at clause 1.1(e) or Our shop address. You may wish to keep a copy of your cancellation notification for your own records. If you send Us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent Us the e-mail or posted the letter to Us. If you call us to notify Us of your cancellation, then your cancellation is effective from the date you telephone Us.

10.5 You will be required to arrange the return of your order within 14 calendar days from the date of cancellation. You will receive a full refund of the price you paid for the Goods Only.  We will process the refund due to you as soon as your returned order has been received by Us. If you returned the Goods to Us because they were faulty or miss-described, please see clause 11.6.

10.6 In the case of Faulty goods We can only offer to collect them from a UK mainland address. Please note; we will not be liable for any cost incurred if you need to return products from outside mainland UK.

10.7 We will refund you on the credit card or debit card used by you for the original payment and in accordance with the Consumer Right Directive we will refund you within 14 days.  Items paid for by PayPal will be refunded via your account, typically within 3-5 days.

10.8 If the Goods were delivered to you:

(a) Please inform us in writing if you wish to return the goods. You must return the Goods to us as soon as reasonably practicable.

(b) Unless the Goods are faulty or not as described (in this case, see clause 11.6), you will be responsible for the cost of returning the goods to us. In this case the costs incurred will depend on the size, weight, number of packages and Your post code address.  National Couriers may charge in the range of a minimum of £100.00 for the delivery of a mattress only and a minimum of £400.00 for the delivery of a full divan bed. Please note we do not provide a collection service in this case.

(c) You have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession (and clause 11.12 shall also apply).

10.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in this clause 11.

10.10 If you are a consumer and you have ordered the Goods during or following a visit to our premises, unfortunately we will not be able to accept cancellation of Your order.

10.11 Before the Goods are delivered, you have the following rights to cancel an Order for Goods (other than Goods that are a special made Order), including where you choose to cancel because We are affected by an Event Outside Our Control:

(a) you may cancel any Order for Goods at any time before We dispatch the Goods by contacting Us. We will confirm your cancellation in writing to you;

(b) if you cancel an Order under clause 11.11(a) and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you;

(c) unfortunately, if you cancel an order and We have already dispatched your Goods to you, We will not be able to cancel your Order until it is delivered. In this case, if you return the Goods to Us, you will have to pay the cost of returning the Goods back to Us.  Any return charges applicable will deducted from the refund that is due to you.

(d) If you wish to refuse delivery of your order please contact our office by phone 01928 246799 immediately for advice. Please be aware that the cost to You of return/collection will range from £100.00 for mattress only to £400.00 for a divan bed depending on the size and weight of the item and your post code address.  Furthermore, if your delivery address is is in a Premium post code area there may be further costs involved to You. In this case any return costs will be deducted from the refund due to you,

10.12 In regard to all sales where you wish to return the Goods, you must keep the Goods in good condition, including by not using them, and where possible retain the packaging which the Goods came in. Any flat-pack goods must be returned as such, without having been assembled (unless they are faulty or miss-described). In particular, duvets, mattresses and bedding must not have been used and must be in the original sealed packaging.

10.13 If We have provided installation services for Goods that are not a special made Order, We shall charge a de-installation charge if such Goods are to be returned to Us, in addition to any carriage charges, for any reason (unless the Goods are faulty or mis-described).