Terms & Conditions
Free gift offers from Now to Bed include the following:
- FREE Nationwide delivery on all orders over £300
- Spend £499+ and choose Free Pillows OR Free mattress protectors and more.
> Gifts can be added to your basket at the checkout
> 1 free gift per Customer / Delivery Address
> Free gifts will be delivered with the completed order
All promotional codes are subject to change without prior notice.
The Promotional code will have accompanying Advertising text to stipulate what the code can be used in conjunction with.
ALL PROMOTIONAL CODES AND/OR DISCOUNT CODES DO NOT APPLY TO CLEARANCE ITEMS
Pre-Orders and Due In Purchases
All pre-orders and due in dates listed on the website are based on dates our suppliers have provided for us for lead times and deliveries. We keep to these times as much as possible, however some deliveries may be delayed or brought forward by the supplier due to unforeseen circumstances. We will contact you in the result of this happening to reorganise later or earlier delivery dates.
Pre-orders will be dispatched as one delivery once all items are ready.
We take payment from your card at the time we receive your order, once we have checked your card details.
Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion, we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.
All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).
Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect NOWTOBED and cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers by these important fraud prevention measures.
Now to Bed acts as credit broker/intermediary and not as a lender. Now to Bed is authorised and regulated by the Financial Conduct Authority. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority.
For extended details on our Finance Options please contact us:
NOWTOBED, 224 High Street, Prestatyn, Denbighshire LL19 9BP. Telephone number: 01745 852877
Please note: The extra sale discount offers/discount codes cannot be used in conjunction with Interest-free. If in doubt please contact the store on 01745 852877
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
You are able to correct errors on your order up to the point at which you click on "submit order" or “make payment” on the final page of our ordering process.
Delivery of orders
We are one of the very few internet retailers left that offer direct home delivery, using our own specially trained personnel. We also use our own vehicles other than, deliveries to Scotland which are completed via our carrier Home Executive Deliveries LTD.
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Shipping information can be found here. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for tradespeople to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Paying for your Item/s
All orders must be paid for in full prior to the free gift being delivered. The free gift cannot be added to an order retrospectively.
In the event a customer returns their order they no longer qualify for the free gift and the free gift is not returned, we reserve the right to deduct the value of the gift from the refund issued.
Now to Bed is the promoter of the free gift and reserves the right to alter, amend or foreclose this offer without prior notice in the event that unforeseen circumstances make this unavoidable.
If a gift item is currently out of stock or there are delays you will be notified via email. You may be offered the option to change your gift. Gifts are subject to promotional availability.
Now to Bed reserves the right to replace the gifts with one of equal or greater value in the event of unavailability due to circumstances beyond its control.
Gift choices are final and cannot be amended after confirmation. This offer may not be used in conjunction with any other offer, for example, Clearance Items are not part of the free gifts promotion.
This site is owned and operated by …NOW TO BED ("NOWTOBED ", "we" or "us") as a business unit of NOWTOBED. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to us at NOWTOBED, 224 High Street, Prestatyn, Denbighshire LL19 9BP
If you wish to refuse delivery of your order please contact our office by phone 01745 852877 immediately for advice. Please be aware that the cost to You of return/collection will range from £100.00 for mattress only to £400.00 for a divan bed depending on the size and weight of the item and your post code address.
NOWTOBED, 224 High Street, Prestatyn, Denbighshire LL19 9BP.
Telephone number: 01745 852877
All our products are manufactured to the highest quality, the vast majority in a facility in the United Kingdom. As such, unlike most online furniture retailers, we are able to offer you a genuine warranty on all our products. A 1 year warranty is offered on all bedroom furniture ranges. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. NOWTOBED reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
Ownership of Rights
All rights, including copyright, in this website, are owned by or licensed to NOWTOBED. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of NOWTOBED. You may not modify, distribute or re-post anything on this website for any purpose.
How the Sleepeezee 60-Night Sleep Trial works:
From the day the mattress is delivered to your home, you have 60 nights to sleep on it
If after 30 nights you are not completely happy with your mattress (but before the 60-night sleep trial ends), the notification must be made to the stockist from where you purchased the mattress
An alternative mattress from the Sleepeezee range that is available through the stockist must be chosen
In the event that a higher-priced alternative mattress is chosen, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower-priced mattress is selected
- Proof of purchase must be provided at the point of re-selection
- All original packaging can be removed from the mattress, however, a mattress protector must have been used for the duration of the trial period. The original mattress is to be returned in a clean and presentable condition
- Re-Delivery charges may be applied at the discretion of the stockist
- The '60-Night Sleep Trial' is limited to one exchange per product ordered
- If a certain model, size or fabric is no longer available, Sleepeezee reserves the right to substitute for an alternative at its discretion
- The '60 Night Sleep Trial' does not apply to mattresses which are defective due to misuse, wilful damage, accidental damage, unauthorised repairs or alterations, neglect or general wear and tear.
- You will be responsible for returning your mattress to us. Delivery of the replacement mattress may take up to 28 days from the date of your re-selection
- The '60 Night Sleep Trial' only applies to mattresses and excludes divan bases, headboards or bedding products
Only the original purchaser may invoke the '60 Night Sleep Trial' and it only applies to mattresses that remain within the United Kingdom.If any of the above conditions are not met, the '60 Night Sleep Trial' will be declined.
Accuracy of Content
NOWTOBED has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please click here to email us. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Please note that there is no official standard for mattress firmness ratings for our products. Each mattress has a suggested firmness, which is recommended directly by the supplier. However, please bear in mind that firmness levels are subjective to the customer depending on their size, weight and personal preference.
Damage to your Computer
NOWTOBED makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. NOWTOBED shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password & Account Security
How will we use your details?
About Cookies and the way we use them
You can get more information about cookies at www.allaboutcookies.org.
Now to Bed GDPR Data Protection Terms
Introduction of General Data Protection Regulations 2016 The data that we require to fulfil a customer order now falls under the framework laid out in the General Data Protection Regulations 2016. This requires Now to Bed to review data that it receives and holds from commercial partners that we have relationships with. Now to Bed do not require any personal information from any customers unless it is provided with the explicit reason of direct home delivery, to register a warranty or to undertake service work; then this information is classed as ‘Personal Data’ for the purposes of the General Data Protection Regulation 2016 and Now to Bed will become the ‘Controller’ of that data when working with 3rd party service providers. If unrequired ‘Personal Data’ is received, Now to Bed shall redact, remove or destroy it as appropriate and in accordance with GDPR guidance. In the cases of ‘Personal Data’ being required for direct home delivery, to register a warranty or to undertake service work, other than for anonymised analysis and profiling,
Now to Bed will only use ‘Personal Data’ for the purpose it was received for and hold it for the duration of the legitimate interest (ie length of warranty or required relationship with that individual), unless that individual has provided informed consent through opting in. Any data breaches will be notified to affected parties and the ICO within 72 hours in accordance to GDPR guidelines. Through continuing to trade with Now to Bed, you agree to be bound by these Terms and Conditions.
1. Any ‘Personal Data’ received by Now to Bed (Now to Bed Ltd) will be processed in accordance with General Data Protection Regulations and for the explicit reasons it was supplied to the company.
2. Any ‘Personal Data’ received that is outside of our requirements to fulfil our commercial obligations will be redacted at receipt and will not be entered into any system either within the holding company or any 3rd parties.
3. Any ‘Personal Data’ that is received from any customers or end consumers for the explicit reason of direct home delivery, to register a warranty or to undertake service work, we, Keen and Toms Holdings become the ‘Processor’ of the data.
4. Any ‘Personal Data’ that is received from any customers or end consumers for the explicit reason of direct home delivery, to register a warranty or to undertake service work and that data is passed to a 3rd party then, we, Now to Bed would become the ‘Data Controller’.
5. Where we are the ‘Data Processors’ we will hold that data for the duration of the legitimate interest (ie length of warranty or required relationship with that individual).
6. Where we are the ‘Data Controller’ we will hold that data for the duration of the legitimate interest (ie length of warranty or required relationship with that 3rd Party)
7. No Personal Data will be transferred outside the European Union
8. In the event of a data breach within Now to Bed the ICO and data subjects will be contacted directly within 72 hours as per GDPR guidelines.
If you have any concerns or questions, please e-mail us at firstname.lastname@example.org or call us on 01745 852877
Does NOWTOBED have a retail shop?
NOWTOBED do have a retail shop where we offer a more personal shopping experience and delivery options.
Our online shop gives you more convenience and cheaper prices!
Acknowledgement and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from NOWTOBED. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
In the first instance please click here to email us with your change/cancellation details. If you wish to cancel an Order before it has been fulfilled, in the case of a special made Order, unfortunately, because We make these Goods to your specific requirements, you will not be able to cancel an order once it is accepted by Us. We regard ex-display Goods as being a special made Order also.
If you have received the order and you wish to change/cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed/cancelled items are returned in their original packaging. Please see the 'Returns and refunds' section below for more information.
Any discrepancies must be reported as soon as is reasonable after the delivery, preferably within 24 hours. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery.
Should a part appear missing from an item please report the item that is missing the part along with a description of the part you believe to be missing. In both, the above instances replacement goods or parts will be dispatched as soon as possible.
Returns and refunds
Health Protection and Hygiene
Products that are not suitable for return due to health protection or hygienic reasons if unsealed/opened. For reasons of health protection and hygiene we, therefore, cannot refund or exchange any opened mattresses, mattress toppers, mattress protectors, duvets or pillows, etc. unless the item is being returned due to a fault.
Made to Order / Special Sized Orders:
Items made to order and special-sized orders cannot be returned for a refund, your statutory rights are not affected.
If an item is not shown as IN-STOCK then the item is made to order, this includes, Headboards, Bases, Divans, Mattresses etc.
Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement, or refund of your damaged items provided you notify us within 28 days of receipt of your items, or if a valid warranty period still applies.
Unwanted goods / wrongly ordered:
In the unlikely event, you should want to return an item to us. You will need to notify us within 14 calendar days of receiving your goods. NOW TO BED reserves the right to charge a Re-stocking fee from any refund. This is typically per item for most furniture items and is the direct cost to NOW TO BED of Re-stocking the item. The exact cost will be advised when you arrange your return.
Unless the Goods are faulty or not as described, you will be responsible for the cost of returning the goods to us. In this case, the costs incurred will depend on the size, weight, number of packages and your postcode address. National Couriers may charge in the range of £75.00 for the delivery of a mattress only, to £350.00 for the delivery of a full divan bed. Please note we do not provide a collection service in this case.
For reasons of hygiene we CANNOT refund or exchange ANY opened mattresses or mattress toppers unless they are faulty. You should, therefore, inspect and test your mattress before removing the packaging. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.
Items must be returned unused and in a saleable condition and packaged in their original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we WILL make deductions from refunds to cover the associated costs of processing returned items.
Clearance Item Order
No refund will be given against a cancelled order for Clearance items. A credit note will be issued which can be utilised against any future purchase.
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
For Shipping address off UK mainland, please contact NOWTOBED via Email click here to email us or Telephone 01745 852877.
Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. NOWTOBED cannot accept any liability in respect of the use of these websites.
Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of NOWTOBED or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of this Website from outside the UK
NOWTOBED makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.
ALL PROMOTIONAL CODES AND/OR DISCOUNT CODES DO NOT APPLY TO CLEARANCE ITEMS.
These terms and conditions do not affect your legal rights.