Returns

I have decided I no longer want my goods ordered:

For items purchased online; if you should on receipt decide you wish to return an item to us, you will need to contact us at [email protected] within 14 calendar days of receiving your goods. Please note that we cannot accept return of bespoke or made to measure special sized items.

All items must be returned unused and in their original packaging. The collection charges are your responsibility to pay; and the cost will depend on the size, weight, number of packages and your postcode address.

Once we have collected your item from you; we will process the refund owed back to your original payment method. Please note banks can take 3-5 working days to complete this process.

I have received an item incorrect from what I ordered:

If in the unlikely event your item has arrived to you incorrect; please do inform our delivery team, or if a courier delivery, look to contact us by email [email protected] or phone during usual office hours 01745 852877 option 3 within 24 hours of receipt of goods, and we will arrange exchange to the correct item.

My item has arrived damaged:

If in the unlikely event your item has arrived to you damaged; please take delivery and write the issue to the delivery note; and then contact us by email [email protected] within 24 hours of receipt of goods, and we will contact you to arrange exchange or repair.

I am concerned my item may have a manufacturing fault:

If you are concerned your item has developed a manufacturing fault under your guarantee/warranty period; please do contact us at [email protected] and provide photos to show your concerns. We will then contact the manufacturer with your concerns to start a claim. If it is proven that your product is found to have become defective through a material failure or faulty workmanship; then under your manufacturer guarantee/warranty it will be arranged, that either your item is repaired or a like for like replacement will be made to be delivered to you.

Our returns policy information we offer in addition to your legal rights