Enchanted House St. Ives Mattress

The short answer is No you do not require an account to order with us, but by creating an account you can keep up to date with your order process via your online control panel. We always advise creating an account so that all your information can be neatly stored in one location for you to access and edit as you see fit.

Yes! We can provide an assembly service which is chargeable at point of sale, please either add this at the shopping cart stage or ask a Sales representative.

On the day: Our expert delivery drivers will ask you where you want the bed assembled and will build it in your room of choice.

We also offer assembly on bed frames and furniture, however there may be an extra charge on these items. If you check the "specifications", it will say if the item is eligible for free assembly.

In-Stock items can be delivered Next Day depending on the product, but usually, products are delivered within 3 - 5 days.  Products made to order can take several weeks because they are built to your specification and are subject to factory lead times.  Where possible we show how quickly your item can be delivered on the product page.  If you have any hesitation regarding delivery times we can give you a precise indication via Online Chat, E-mail or via the Telephone, we are more than happy to help. 

Most manufacturers will advice getting a new base alongside your mattress - they provide divan bases perfectly suited to their own mattresses to get the optimal experience and comfort about it.

If you use your current base, please note that in some circumstances, such as with some slatted bases, it may affect your guarantee with the manufacturer. If you need further advice, please contact our expert team.

We offer a full white glove delivery service using a two-man delivery team, we are able to set up your new bed in your room of choice, take away your old bed and remove any and all packaging so that all you need to do is make the bed. Our delivery staff are professional and polite, making sure everything is 100% perfect before they leave your property.

Made to Order / Special Sized Orders:

Items made to order and special sized orders cannot be returned for a refund, your statutory rights are not affected.

Damaged goods:

Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 28 days of receipt of your items, or if a valid warranty period still applies.

Unwanted goods / wrongly ordered:

In the unlikely event, you should want to return an item to us. You will need to notify us within 14 calendar days of receiving your goods. NOW TO BED reserves the right to charge a Re-stocking fee from any refund. This is typically per item for most furniture items and is the direct cost to NOW TO BED of Re-stocking the item. The exact cost will be advised when you arrange your return.

Unless the Goods are faulty or not as described, you will be responsible for the cost of returning the goods to us. In this case, the costs incurred will depend on the size, weight, number of packages and your postcode address. National Couriers may charge in the range of £75.00 for the delivery of a mattress only, to £350.00 for the delivery of a full divan bed. Please note we do not provide a collection service in this case.

For reasons of hygiene we CANNOT refund or exchange ANY opened mattresses or mattress toppers unless they are faulty. You should, therefore, inspect and test your mattress before removing the packaging. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.

Items must be returned unused and in a saleable condition and packaged in their original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we WILL make deductions from refunds to cover the associated costs of processing returned items.

We accept all major Credit Cards via our secure online payment facility using 256 Bit Encryption, including American Express and we also accept Paypal, Bank Transfer and Finance with Novuna offering Zero percent finance over various term times.  You can read more about our payment methods here »