Returns and refunds
Health Protection and Hygiene
Products that are not suitable for return due to health protection or hygienic reasons if unsealed/opened. For reasons of health protection and hygiene we, therefore, cannot refund or exchange any opened mattresses, mattress toppers, mattress protectors, duvets or pillows, etc. unless the item is being returned due to a fault.
Made to Order / Special Sized Orders:
Items made to order and special-sized orders cannot be returned for a refund, your statutory rights are not affected.
If an item is not shown as IN-STOCK then the item is made to order, this includes, Headboards, Bases, Divans, Mattresses etc.
Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement, or refund of your damaged items provided you notify us within 28 days of receipt of your items, or if a valid warranty period still applies.
Unwanted goods / wrongly ordered:
In the unlikely event, you should want to return an item to us. You will need to notify us within 14 calendar days of receiving your goods. NOW TO BED reserves the right to charge a Re-stocking fee from any refund. This is typically per item for most furniture items and is the direct cost to NOW TO BED of Re-stocking the item. The exact cost will be advised when you arrange your return.
Unless the Goods are faulty or not as described, you will be responsible for the cost of returning the goods to us. In this case, the costs incurred will depend on the size, weight, number of packages and your postcode address. National Couriers may charge in the range of £75.00 for the delivery of a mattress only, to £350.00 for the delivery of a full divan bed. Please note we do not provide a collection service in this case.
For reasons of hygiene we CANNOT refund or exchange ANY opened mattresses or mattress toppers unless they are faulty. You should, therefore, inspect and test your mattress before removing the packaging. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.
Items must be returned unused and in a saleable condition and packaged in their original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we WILL make deductions from refunds to cover the associated costs of processing returned items.
Please complete the form below to request an RMA number.