Terms & Conditions
This site is owned and operated by …NOW TO BED ("NOWTOBED ", "we" or "us") as a business unit of NOWTOBED. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to us at NOWTOBED, 224 High Street, Prestatyn, Denbighshire LL19 9BP.
Customer Service Contact Information
NOWTOBED, 224 High Street, Prestatyn, Denbighshire LL19 9BP.
Telephone number: 01745 852877
All our products are manufactured to the highest quality, the vast majority in a facility in the United Kingdom. As such, unlike most online furniture retailers, we are able to offer you a genuine warranty on all our products. A 1 year warranty is offered on all bedroom furniture ranges. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. NOWTOBED reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to NOWTOBED. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of NOWTOBED. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
NOWTOBED has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please click here to email us. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Please note that there is no official standard for mattress firmness ratings for our products. Each mattress has a suggested firmness, which is recommended directly by the supplier. However, please bear in mind that firmness levels are subjective to the customer depending on their size, weight and personal preference.
Damage to your Computer
NOWTOBED makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. NOWTOBED shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password & Account Security
How will we use your details?
About Cookies and the way we use them
You can get more information about cookies at www.allaboutcookies.org.
We take payment from your card at the time we receive your order, once we have checked your card details.
Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.
All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).
Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect NOWTOBED and cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers by these important fraud prevention measures.
Please contact us for details on our Finance Options
NOWTOBED, 224 High Street, Prestatyn, Denbighshire LL19 9BP. Telephone number: 01745 852877
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
You are able to correct errors on your order up to the point at which you click on "submit order" or “make payment” on the final page of our ordering process.
Delivery of orders
We are one of very few internet retailers left that offer direct home delivery, using our own specially trained personnel. We also use our own vehicles other than, deliveries to Scotland which are completed via our carrier Home Executive Deliveries LTD.
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Shipping information can be found here. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Does NOWTOBED have a retail shop?
NOWTOBED do have a retail shop where we offer a more personal shopping experience and delivery options.
Our online shop gives you more convenience and cheaper prices!
Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from NOWTOBED. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible FOC, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24 hours. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery.
Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. In both the above instances replacement goods or parts will be dispatched as soon as possible.
Returns and refunds
Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 28 days of receipt of your items, or if a valid warranty period still applies.
Unwanted goods / wrongly ordered:
Inthe unlikely event you should want to return an item to us. You will need tonotify us within 14 calendar days of receiving your goods. NOW TO BED reserves the right to charge a Re-stocking fee from any refund.This is typically per item for most furniture items and is the direct cost to NOW TO BED of Re-stocking the item. The exact cost will be advised when you arrange your return.
Unlessthe Goods are faulty or not as described, you will be responsible for the cost of returning the goods to us. In this case the costs incurred will depend on the size, weight, number of packages and your post code address. NationalCouriers may charge in the range of £75.00 for the delivery of a mattress onlyto £350.00 for the delivery of a full divan bed. Please note we do not provide a collection service in this case.
For reasons of hygiene we CANNOT refund or exchange ANY opened mattresses or mattress toppers unless they are faulty. You should therefore inspect and test your mattress before removing thepackaging. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect.There will be clear identification seen through the packaging.
Items must be returned unused and in a saleablecondition, and packaged in their original packaging or packaging of equivalentquality. A completed returns form must be attached to the returned items. If these conditions are not met we WILL make deductions from refunds to cover the associated costs of processing returned items.
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
For Shipping address off UK mainland, please contact NOWTOBED via Email click here to email us or Telephone 01745 852877.
Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. NOWTOBED cannot accept any liability in respect of the use of these websites.
Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of NOWTOBED or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of this Website from outside the UK
NOWTOBED make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.
ALL PROMOTIONAL CODES AND/OR DISCOUNT CODES DO NOT APPY TO CLEARANCE ITEMS.
These terms and conditions do not affect your legal rights.